Service & Support
We take pride in providing outstanding customer service and we work in close partnership with our customers to ensure that our product solutions suit their different needs.
Our support does not end once your order has been delivered. We provide ongoing support with in-service training, product and information updates, technical service, preventative maintenance, warranty programs and much more.
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Contact usFast response to your questions with the answers and support you need! |
Terms and ConditionsPayment Terms We gladly accept the following methods of credit card payment VISA, MasterCard and American Express. Many accounts may also qualify for payment by check after billing. Please contact a Customer Support representative to discuss this option. For those accounts with Net 30 day terms payment is due within terms upon submission of each invoice, not on completion of order. |
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Product ReturnsPlease contact our Customer Service Department in Toronto at (888) 523-7325 ou en francais au (800) 567-9987 to obtain a Return Material Authorization number. Returns received without an RMA # will not be accepted at our receiving dock. Merchandise must be received in new and currently salable condition Non-stock items may not be returned for credit For orders cancelled after shipment is made or for incorrectly ordered merchandise due to customer error, the customer is responsible for freight charges to return shipment All shipping or invoice discrepencies must be reported within 10 days of invoice date to qualify for an RMA and applicable credit All returns are subect to the following restocking policies 1-30 days from invoice date - 15% restock fee 31-90 days from invoice date - 25% restock fee No returns after 90 days Our Customer Service Representatives are available to assist you from 8:00 a. |
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General Latex Information |
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2010 Lifesaving Product CatalogueMark the Golden Anniversary of Modern Resuscitation |
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Laerdal Parts Catalog - UpdatedThe following pages are intended as a guide for identifying parts you may need to replace. Please note that the breakdown of a product does not specify the complete product (manikin, defibrillator, airway device, suction unit), but shows available spare parts and accessories. |
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Privacy PolicyLaerdal Medical Canada, Ltd. will not sell, share, rent or otherwise provide this information to others, nor will Laerdal retain or use the information in ways or for reasons that differ from those set forth |




